Priority Courier Experts

Priority runs three distinct operations out of one dispatch. On-demand same-day work is priced in tiers — direct dispatch, then 90 minute, two, three and four hour, then a same-day service that has to be ordered before 11am to land by 5pm. Scheduled distribution covers recurring capacity for businesses with a repeating lane. And the medical division runs STAT work 24/7/365 on routed, dedicated and on-demand terms, which is the reason the phones are staffed overnight at all.

The medical driver requirements are published in detail: OSHA bloodborne pathogens and exposure control training, HIPAA compliance, spill kits carried, refrigerated, frozen and ambient temperature control, IAC and TSA certification, DOT hazmat certification, and criminal background and sex offender registry checks.

The vehicle list reaches further than most couriers — cars and minivans through cargo and sprinter vans to 26-foot dock trucks with lift gates, curtainsides, flatbeds with Moffett forklifts, Conestogas, goosenecks and 53-foot tractor trailers. Drivers are contract partners rather than employees, each with a numbered badge you can verify online before handing over freight.

The fourth line, fleet outsourcing, is a different product: Priority supplies the drivers, vehicles, insurance and DOT compliance for a company that would otherwise run its own delivery fleet. It started in January 1997 with three vans.